kinto.For care teams

Help Centre

Help with Kinto,
step by step.

Plain-English guides for everyone around Sarah: the people who run care homes, the care teams who look after residents, and residents and families using the Kinto app.

All guides

Every guide can be printed or saved as a PDF, so you can keep a copy in the office or by the nurses’ station.

Getting started for care organisations

For registered managers, owners and administrators setting Kinto up for a care home: what Kinto does, what we set up with you, and how to bring your team, residents and families on board.

  1. What Kinto is (and what it isn’t)
  2. What the Kinto team sets up for you
  3. Your first sign-in as the owner
  4. Inviting your team and choosing roles
  5. Adding residents
  6. Getting residents and families onto the app
  7. Data protection basics
  8. Go-live checklist
Open the guide Printable version

Care team manual

Step-by-step help for nurses, carers and managers using the Kinto care team workspace at kinto.you. One task per page, so you can find what you need between rounds.

  1. Signing in with two-factor authentication
  2. Setting up two-factor authentication the first time
  3. Lost or new phone, recovery codes and resets
  4. Finding your way around the dashboard
  5. Residents and the resident profile
  6. Recording and reviewing observations
  7. Alerts
  8. Medications
  9. Vitals and NEWS2
  10. Incidents
  11. Care tasks
  12. Shift handovers
  13. Weekly reports
  14. The family portal
  15. Wearables
  16. Ask Sarah, the care team assistant
  17. Managing your team (owners and admins)
  18. Your account and security settings
  19. Troubleshooting sign-in
Open the guide Printable version

Kinto for iPhone and iPad

A friendly guide to the Kinto app on iPhone and iPad: getting started, chatting and talking with Sarah, calls from Sarah, Siri, settings and privacy.

  1. Getting started on iPhone and iPad
  2. Chatting with Sarah
  3. Talking to Sarah
  4. Calls from Sarah
  5. Talking to Sarah with Siri
  6. Settings, privacy and reporting a problem
  7. Signing out and deleting your account
  8. Staying safe with Sarah
Open the guide Printable version

Kinto for Android

A friendly guide to the Kinto app on Android phones and tablets: getting started, chatting with Sarah, voice features, settings and privacy.

  1. Getting started on Android
  2. Chatting with Sarah
  3. Voice on Android
  4. Settings, privacy and reporting a reply
  5. Signing out and deleting your account
  6. Staying safe with Sarah
Open the guide Printable version