Residents and their families use the free Kinto app to chat and talk with Sarah. They create their own account in the app with an email address and password: no invitation is needed.
App Store Coming soon Google Play Coming soon
The app works on iPhone and iPad (iOS 18.2 or later) and Android phones and tablets (Android 10 or later). Talking to Sarah out loud, calls from Sarah and Siri are on iPhone and iPad only for now. On Android, people type or dictate and Sarah can read her replies aloud.
Helping a resident get started
- Check the resident would like to try it, and that they understand Sarah is an AI and not a person. If they lack capacity to decide, follow your usual best-interests process.
- Install Kinto on their device (or a device your home provides) from the App Store or Google Play.
- Go through the welcome screens with them. On iPhone and iPad they must tick the agreement and choose Agree and continue: read it through together.
- Create the account with an email address the resident (or their representative) controls, and help them choose a password. Don’t use a shared staff email.
- Show them how to type a message, how to use the microphone and how to turn spoken replies on or off.
- Leave them a printed copy of the iPhone and iPad guide or Android guide.
Relatives
- Relatives can download the app and chat with Sarah themselves. It’s a good way for them to see what their family member is using.
- The questions from residents and families page answers the things relatives ask most. Feel free to share the link: kinto.you/help/families.
- For news about a resident, relatives should contact your home as they do now.
Still stuck, or spotted something that doesn’t match what you see? Email support@kinto.you and tell us which page you were on. Please don’t include residents’ personal or medical details.