What Kinto is (and what it isn’t)

Kinto has two parts that work alongside the care you already give.

Sarah, the companion app

Sarah is an AI companion that residents can chat with, by typing or by voice, in the Kinto app on iPhone, iPad and Android. She’s there for everyday conversation: a chat about the garden, a question, some company in a quiet hour. She remembers what people tell her so conversations can pick up where they left off. On iPhone and iPad, residents can also talk to Sarah out loud and Sarah can ring them at times they ask for.

The care team workspace

Your staff sign in at kinto.you/login to a secure workspace that brings together residents’ details, observations, alerts, medicines, vitals, incidents, care tasks, handovers and weekly reports. Carers can record observations by typing or dictating, and ask Ask Sarah, the care team assistant, quick questions such as which residents have medicines due.

What Kinto isn’t

• Not a person. Sarah is an AI. She can make mistakes, and residents should always know they’re talking to an AI.
• Not a medical or emergency service. Sarah doesn’t give medical advice, doesn’t monitor anyone and can’t call for help.
• Not a full care record system. Staff can add and update residents, record each dose on the medication round, enter observations with a NEWS2 score, report and close incidents, manage care tasks and sign off handovers, and every change is audited. Prescriptions and care plans are still set up by the Kinto team, and Kinto doesn’t replace your clinical systems or your duty to notify CQC. The Care team manual says exactly what each page can do.
• Not a replacement for people. Our motto is “AI supports conversation. People provide care.”