kinto.For care teams

Your account

Delete your
Kinto account.

You can delete your Kinto account and the personal data linked to it at any time, from the app or right here on the web. Deletion is permanent and happens straight away.

In the Kinto app

A Delete account option is coming to Settings in the next update of the Kinto app for iPhone and Android. Until then, use the form below — it deletes exactly the same account and data.

If you use Sarah on a device set up by your care home without signing in, there is no personal Kinto account to delete. Ask the care home, who manage that device and its records.

On the web

Enter the email and password you use for Kinto. If your account has two-factor authentication, we’ll ask for a code from your authenticator app.

Delete your account on the web

Sign in to confirm it’s you. This can’t be undone.

What is deleted

  • Your login, password and every signed-in session, on all devices.
  • Your conversations with Sarah — messages, voice-call transcripts and files — and everything Sarah remembers about you.
  • Personal profiles only you manage, and photos you uploaded.
  • Your app and incoming-call registrations.
  • Family portal requests, messages and visit bookings you made.
  • Your membership of any care organisation.

Copies in encrypted backups are overwritten on their normal cycle. See our privacy policy for details.

What is kept

Some information belongs to a care provider rather than to you, and the provider may be required by law to keep it:

  • Care records about residents — including notes, observations and medication records written by care staff — stay with the care home. If you wrote them as a member of staff, they remain but are no longer linked to your account.
  • A record that an account was deleted (without your name or email) is kept in the audit log.

Owner of a care organisation? If you are its only owner and it still has other members or residents, you’ll need to hand ownership to someone else first. We’ll tell you if this applies when you try to delete your account.

Need help?

Can’t sign in, or want us to delete your account for you? Email support@kinto.you from the address on your account and we’ll take care of it within one month (usually much sooner).