Calls from Sarah

Sarah can ring you in the Kinto app, for example for a morning chat. It works like a WhatsApp call: it uses the internet, not your phone number, and it rings with your iPhone’s normal call screen.

Get ready for calls (do this once)

1. Open Kinto and tap the menu button (three lines) at the top left, then Settings.
2. Scroll to Incoming calls from Sarah (AI).
3. Tap Prepare incoming calls and tap Allow when your iPhone asks to use the microphone.
4. You’ll see Microphone permission ready. This doesn’t record anything: the microphone only switches on when you answer.

Ask Sarah to call you

In a chat with Sarah, just ask. For example:

• “Sarah, call me now.”
• “Call me tomorrow at half past ten.”
• “Call me every day at 9am for a morning chat.”

Sarah will check the time with you if it isn’t clear. To see or stop regular calls, ask her: “What calls have you got planned?” or “Please stop the morning calls.” To change a time, ask her to cancel the old call and set up a new one.

Answer a call

1. Your phone rings and shows Sarah (AI) from Kinto.
2. Answer it the way you answer any call: slide or tap the green button. If Kinto is open on screen you’ll see Incoming AI voice call with Answer and Decline. Your microphone stays off until you answer.
3. The call connects on its own after a moment (if Kinto is open you’ll see Connecting securely…), and you can talk straight away. There’s no Start call button to tap.
4. In Kinto you’ll see the same call screen as Talk to Sarah, with Mute, Show captions and the time left. A call can last up to 15 minutes.
5. To finish, tap End, use the hang-up button on your iPhone’s call screen or your headphones, or say “Hey Siri, end my Kinto call.”

Don’t want to talk? Tap Decline or let it ring. Calls from Sarah can carry on while your phone is locked or you’re using another app, and a written copy is saved in the same conversation in your chat afterwards.

Things to know

• A call rings for about a minute. If you miss it, there’s no missed-call message and Sarah doesn’t ring back. You can always start a conversation yourself.
• Calls ring on the phone or iPad you signed in on most recently. If you use Kinto on two devices, sign out of the one you don’t want to ring.
• If you haven’t done Prepare incoming calls, the call can’t be answered. Under Incoming calls from Sarah (AI), Settings then shows Call not answered. Prepare microphone access in Settings first.
• Kinto calls don’t appear in your phone’s list of recent calls.
• Calls ring most reliably while Kinto is open on screen. Whether your phone also rings when Kinto is closed or the phone is locked depends on how your Kinto service is set up.
• Signing out stops calls to that device.