Sarah is there for a friendly chat. To keep everyone safe, it helps to know what she is, and what she isn’t.
Sarah is an AI
- Sarah is a computer program, not a person. She isn’t a nurse, a doctor or a carer.
- She can get things wrong, mishear you or misunderstand. Her replies are not medical advice.
- She doesn’t watch over you, and she can’t send help or tell anyone if you’re unwell. Ringing you is for a chat, not a safety check.
- Kinto doesn’t make ordinary phone calls, and it can’t call 999.
Who to talk to instead
| If… | Do this |
|---|---|
| Someone is in danger or seriously ill | Call 999. |
| You need medical advice | Call NHS 111, your GP, or speak to the care team. |
| You live in a care home and need help | Use your call bell, or speak to a member of staff. |
| You’re worried about someone’s safety or wellbeing | Speak to their care team, or your local council’s adult safeguarding team. |
| Sarah said something wrong or upsetting | Tell us from Report a problem in Settings, or email support@kinto.you. |
Keeping your account safe
- Never share your password or any code with anyone, including people who say they’re from Kinto. We will never ask.
- Lock your phone with a passcode or Face ID, so only you can open your chats.
- If you share an iPad, sign out when you’ve finished.
Questions? See Questions from residents and families.
Still stuck, or spotted something that doesn’t match what you see? Email support@kinto.you and tell us which page you were on. Please don’t include residents’ personal or medical details.