To open Settings, tap the menu button (three lines) at the top left of the chat, then Settings. Tap Done to go back to Sarah.
What’s in Settings
| Section | What it’s for |
|---|---|
| Voice | Speak Sarah’s replies: turn spoken replies to typed chats on or off. It doesn’t affect calls. |
| Hands-free Siri calls | Enable Siri calling or Disable Siri calling. See Talking to Sarah with Siri. |
| Incoming calls from Sarah (AI) | Prepare incoming calls so you can answer when Sarah rings. See Calls from Sarah. |
| Privacy & permissions | How your messages and voice are handled, and Open iOS Settings to change microphone, speech recognition and Siri permissions. |
| Privacy & support | The date you agreed to how Kinto works, the Privacy Policy, Terms of Use, Help & support and Report a problem. |
| Safety | A reminder that Sarah is an AI and Kinto isn’t an emergency service. |
| Account | Your email, Sign out and Delete account. |
| About Kinto | The app version, and Show onboarding again to replay the welcome screens. |
Your privacy, in plain words
- What you type or say to Sarah goes to Kinto’s servers, and our AI providers use it to write Sarah’s replies.
- Your conversations are saved to your account so Sarah can remember you and you can come back to them.
- During a call (Talk to Sarah, a call from Sarah, or Siri), your voice goes over an encrypted connection to our voice provider, ElevenLabs, so Sarah can understand you and reply out loud. Kinto saves a written copy of the call in your conversation.
- While spoken replies are on, the text of Sarah’s typed replies goes to ElevenLabs to create her voice.
- Dictation (the small microphone) uses Apple’s speech recognition, which may send your audio to Apple.
- The microphone is only used when you tap Start call, answer a call, start a call with Siri, or use dictation.
- Kinto has no adverts and doesn’t sell your information.
The privacy policy names every provider, says where your information goes and how long it’s kept, and explains your rights.
Change a permission
- In Settings, under Privacy & permissions, tap Open iOS Settings.
- Switch Microphone, Speech Recognition or Siri on or off.
- Come back to Kinto.
If you turn the microphone off, you can still type to Sarah.
Report a problem or a worrying reply
If Sarah said something wrong, unkind or worrying, or something in the app isn’t working, please tell us.
- In Settings, under Privacy & support, tap Report a problem.
- An email to support@kinto.you opens with the app version already filled in. Above the line, describe what happened and roughly when.
- Send the email.
If you don’t use the Mail app, email support@kinto.you yourself. You can’t report a single message from inside the chat yet, so the date and time help us find it.
Still stuck, or spotted something that doesn’t match what you see? Email support@kinto.you and tell us which page you were on. Please don’t include residents’ personal or medical details.