Getting started on iPhone and iPad

Kinto is a free app that lets you chat and talk with Sarah, a friendly AI companion. This page takes you from downloading the app to saying your first hello. It takes about five minutes.

What you need

• An iPhone or iPad with iOS 18.2 or later. To check, open Settings → General → About and look at iOS Version.
• An internet connection (Wi-Fi or mobile data).
• An email address you can open, for your Kinto account.

1. Install the app

Kinto will be on the App Store as Kinto: Your AI Companion. Open the App Store, tap Search, type Kinto and tap Get. The app is free and has no in-app purchases.

When it has installed, tap the Kinto icon on your Home Screen to open it.

2. Read the welcome screens

Three short screens introduce Sarah: Meet Sarah, Talk or type and Privacy & safety. Tap Continue to move on, and Get started on the last one. You can tap Skip, and see them again later from Settings.

3. Agree to how Kinto works

Next you’ll see Before you meet Sarah. It explains, in three short cards, what happens to Your messages and Your voice, and that Sarah is an AI. Take your time to read it, or ask a family member to read it with you.

1. Scroll down. You can open the Privacy Policy and Terms of Use to read them in full.
2. Tap the box next to I agree to Kinto processing my messages and voice as described above, and to the Privacy Policy and Terms of Use. A tick appears.
3. Tap Agree and continue. (It can’t be tapped until the box is ticked.)

4. Create your account, or sign in

Anyone can create a Kinto account in the app. You don’t need an invitation. If you’ve used Kinto before, sign in with the same email and password.

New to Kinto

1. Under Don’t have an account?, tap Sign Up. You’ll see Make yourself at home.
2. Type your Email.
3. Choose a Password of at least 8 characters, and type it again in Confirm Password.
4. Tap Create Account. You’re signed in straight away.

Already have an account

1. Under Welcome back, type your Email and Password.
2. Tap Sign In.

If you’re asked for a code

Most people won’t see this. If your account has two-step verification turned on (for example, because you also work in a care team and set it up on the Kinto website), you’ll see Two-step verification after your password.

1. Open your authenticator app and find Kinto.
2. Type the 6-digit code into Verification code and tap Verify.
3. No phone to hand? Tap Use a recovery code and type one of the recovery codes you saved. Each code works once.

Forgotten your password?

1. Type your email address in the Email box on the sign-in screen.
2. Tap Forgot password?. You’ll see If an account exists for that email, reset instructions will be sent.
3. Open the email from Kinto and tap the link within one hour. It opens a Kinto account page on the Kinto website where you choose a new password.
4. Come back to the app and sign in with your new password.

5. Say hello

You’ll see Sarah’s chat screen with A little space for you. Type a message in Message Sarah…, or tap Talk to Sarah at the bottom to have a spoken conversation with her. See Chatting with Sarah and Talking to Sarah.

On an iPad

Kinto works the same way on iPad, in any orientation. The screens are centred so the text stays easy to read, and the conversation menu slides over the chat.