Help CentreKinto for iPhone and iPad

Talking to Sarah with Siri

Start a conversation with Sarah hands-free by asking Siri.

About 3 minutes to readkinto.you/help/iphone-ipad/siri

With Siri you can start a spoken conversation with Sarah without touching the screen. It’s handy if your hands are busy or the phone is across the room. It’s completely optional.

Turn it on

Shortly after you first sign in, Kinto shows Call Sarah with Siri. If you missed it, open Settings and go to Hands-free Siri calls.

  1. Tap Enable Siri calling.
  2. Your iPhone asks to use the microphone and Siri. Tap Allow for both. Turning this on doesn’t record anything or start a call.
  3. You’ll see Siri calling is ready. Tap Done.

If you tapped Don’t Allow by mistake, tap Open iOS Settings, allow Siri and the microphone for Kinto, then come back and tap Continue setup. You also need Siri itself switched on in your iPhone’s Settings.

To turn it off, go to Settings → Hands-free Siri calls and tap Disable Siri calling.

What to say

SayWhat happens
“Hey Siri, start Kinto voice”The best one to use. Kinto opens and connects you to Sarah. Siri says “Call request sent to Kinto.” You may need to unlock your phone.
“Hey Siri, talk with Kinto”The same as above.
“Hey Siri, talk to Sarah in Kinto”Starts a conversation with Sarah, sometimes without opening the app.
“Hey Siri, call Sarah on Kinto”Also starts a conversation with Sarah.
“Hey Siri, end my Kinto call”Ends your conversation with Sarah. Siri says “End-call request sent to Kinto.”

There’s no ringing and nothing to answer: the call starts by itself. If Kinto is on screen you’ll see Sarah (AI) and Connecting securely…, then the same call screen as Talk to Sarah, with Mute and End. Sarah’s voice comes through the loudspeaker unless you’re using headphones, and the call can carry on if you lock your phone.

You can also tap End on the screen, or use the hang-up button on your headphones. Each conversation started with Siri is saved as a new conversation in your chat list.

If Siri gets it wrong

  • If Siri tries to ring a real person called Sarah, or opens WhatsApp, say “Hey Siri, start Kinto voice” instead. It doesn’t mention a name, so Siri can’t mix it up with your contacts.
  • You can also open the Shortcuts app, find Kinto and tap Start Kinto voice.
  • If Siri says to open Kinto and sign in, open the app and sign in, then try again.
  • If Siri says Siri calling is off in Kinto, turn it on in Settings → Hands-free Siri calls.
  • If you’re already talking to Sarah, end that call and close the call screen first.
  • Signing out of Kinto turns Siri calling off. Turn it on again in Settings after you sign back in.

Still stuck, or spotted something that doesn’t match what you see? Email support@kinto.you and tell us which page you were on. Please don’t include residents’ personal or medical details.