Sarah is there for a friendly chat. To keep everyone safe, it helps to know what she is, and what she isn’t.
Sarah is an AI
- Sarah is a computer program, not a person. She isn’t a nurse, a doctor or a carer.
- She can get things wrong, mishear you or misunderstand. Her replies are not medical advice.
- She doesn’t watch over you, and she can’t send help or tell anyone if you’re unwell.
- Kinto doesn’t make phone calls, and it can’t call 999 for you. If you need urgent help, call 999 yourself, or your local emergency number if you’re outside the UK.
Who to talk to instead
| If… | Do this |
|---|---|
| Someone is in danger or seriously ill | Call 999. |
| You need medical advice | Call NHS 111, your GP, or speak to the care team. |
| You live in a care home and need help | Use your call bell, or speak to a member of staff. |
| You’re worried about someone’s safety or wellbeing | Speak to their care team, or your local council’s adult safeguarding team. |
| Sarah said something wrong or upsetting | Tap Report a reply in the menu, or email support@kinto.you. |
Keeping your account safe
- Never share your password or any code with anyone, including people who say they’re from Kinto. We will never ask.
- Lock your phone with a PIN, pattern or fingerprint, so only you can open your chats.
- If you share a tablet, sign out when you’ve finished.
Questions? See Questions from residents and families.
Still stuck, or spotted something that doesn’t match what you see? Email support@kinto.you and tell us which page you were on. Please don’t include residents’ personal or medical details.